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| Trading Terms & Conditions |
| [Updated 1st February 2004] |
All orders received by The Thatcham Butchers for "Home Delivery" are subject to the following conditions:-
- General
- The Thatcham Butchers reserve the right to change these terms and conditions at any time. Any such change will take effect when posted to the website (see date at the top). It is your responsibility to read the terms and conditions each time you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
- Orders and Payment
- All orders must be placed via our web site. Payment may only be made in pounds sterling by Mastercard, Visa, American Express, Maestro, Delta, Switch, Solo or Electron. For maximised data security, the payment process is hosted on a secure server.
- Portion Weights
- All portion weights shown are the minimum weights that will be dispatched.
- Returns Policy
- If you return any product with which you are not completely satisfied, we will give a full refund.
- Delivery
- Your order will be delivered directly to your door by express courier in purpose designed insulated boxes with ice packs. This form of packaging has been designed to keep your meat at correct storage temperature for at least 24 hours. Meat should be transferred to your own refrigeration upon receipt.
Generally, orders placed by 11am Monday to Thursdays will be prepared and despatched on the same day and delivered the following day. Orders received after 11am will be treated as if received on the following day. Orders placed on Fridays, Saturdays and Sundays will be prepared and despatched on the Monday and delivered on the Tuesday.
We will delay the preparation and despatch of orders if next day delivery is not possible due to public holidays.
Our delivery charge is £5 per delivery regardless of order size and this will be added to your bill automatically.
Saturday deliveries can be arranged, but these are charged at £15 per delivery. Please tick the Special Saturday delivery box on the order form otherwise your order will be delayed to the following week. Orders for Saturday delivery must be placed by 11am Friday at the latest and neither Friday nor Saturday can be a pubic holiday.
Goods will be delivered to the postal address as typed onto the order form. Where delivery cannot be made as no one was available to receive the goods, the consignment will be returned to the carrier's local distribution terminal and a notification card left at the delivery address. It is the responsibility of the consignee contact the depot and to collect the goods promptly. Risk of loss or damage of products passes to you on the date of the first attempted delivery to your given delivery address.
- Non-Delivery
- If you have not received delivery of your order or a notification card, please email details to us on the Contact Form and we will check with our courier. Please read section above concerning delivery period as your delivery may have been postponed to enable next day delivery. A full refund will be given in the case of non delivery due to fault by ourselves or our carrier.
- Non Availability of Products
- We expect to be able to supply all of the items lists on this website on a daily basis. In the unlikely event that we cannot supply an ordered item we will contact you by telephone or email and offer an alternative product or a refund.
- Complaints and Comments
- Should you have any complaint about our website, our products or our service, please email us on the Contact Form. We expect to be able to resolve any problems within 5 working days.
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Value Added Tax
- Meat and other food products is subject to a 0% rate of tax.
Delivery charges are subject to Value Added Tax at the standard rate of 17½%.
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